Inbound Sales Executive

About the role

This position is for an Inbound Sales Executive within a fast‑growing, award‑winning testing services business. You will handle warm inbound enquiries from customers interested in DNA, paternity, drug, alcohol and toxicology testing, providing clear information and converting enquiries into sales.

Key responsibilities

• Answer inbound phone calls and respond to online enquiries.
• Understand each customer’s situation and recommend the most suitable testing service.
• Manage sensitive conversations with empathy and professionalism.
• Progress warm leads through to closure, identifying upsell and cross‑sell opportunities.
• Maintain accurate records and complete required administration.
• Manage your pipeline using Salesforce and meet personal sales targets, KPIs and call‑quality standards.
• Stay up‑to‑date with product knowledge, competitor activity and industry trends.

Required profile

• Proven experience in telephone‑based sales, inbound or inside sales, or a consultative call‑centre environment.
• Ability to handle high call volumes while delivering a professional, empathetic customer experience.
• Strong communication skills and a customer‑focused mindset.

Required skills

• Salesforce (CRM platform)