Inbound Telephony Advisor – Customer Contact (12‑month contract)

About the role

We are looking for an Inbound Telephony Advisor to join our client’s call centre in Reading on a 12‑month contract. You will be the first point of contact for customers calling in, delivering professional and empathetic support while resolving issues efficiently.

Key responsibilities

• Answer inbound customer calls, maintaining professionalism and empathy.
• Diagnose customer issues and provide accurate solutions on the first call.
• Use internal systems and knowledge bases to assist customers confidently.
• Document each interaction clearly and accurately.
• Collaborate with team members to share knowledge and improve processes.

Required profile

• Proven experience in a call centre or customer service environment.
• Excellent communication and active listening skills.
• Ability to thrive in a fast‑paced, problem‑solving environment.
• Tech‑savvy and comfortable navigating multiple systems.
• Capable of working both independently and as part of a team.

Required skills

What we offer

• Competitive pay rate of £15.54 per hour.
• Hybrid working pattern – two days per week in the office.
• Opportunities for growth and development within the company.
• Supportive and inclusive team environment.