Infrastructure Engineer

About the role

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions. We are looking for an Infrastructure Engineer to join us at our head office in Bracknell, Berkshire. In this role you will manage and maintain the development platform that underpins our development teams, supporting build, test and release of products before deployment on multi‑tenanted cloud platforms serving finance, blue‑light and government customers.

Key responsibilities

• Design and implement scalable, resilient infrastructure solutions with zero‑downtime deployment practices
• Provide hands‑on support for operational issues and platform reliability
• Automate workflows and processes to improve efficiency
• Contribute to infrastructure‑as‑code and DevOps pipelines
• Develop proactive monitoring strategies and support security best practices
• Participate in incident response, threat simulation and operational runbooks
• Collaborate with development teams to resolve technical issues and support deployments
• Design systems with high availability and disaster recovery in mind
• Support a global, always‑on environment

Required profile

• Bachelor’s degree in Computer Science, a STEM field, or equivalent experience
• Minimum 2 years’ experience in a relevant infrastructure or DevOps role
• Familiarity with operating systems, cloud technologies and hardware
• Strong scripting and automation skills (e.g., PowerShell, Python)
• Understanding of containerisation and orchestration (e.g., Docker, Kubernetes)
• Excellent troubleshooting and problem‑solving skills
• Strong written and verbal communication
• High attention to detail and ability to work under pressure
• Understanding of security principles and monitoring practices is desirable

Required skills

• PowerShell
• Python
• Docker
• Kubernetes
• CI/CD pipelines
• Infrastructure as Code
• Monitoring and observability
• Security and compliance