Ingeniero de Operaciones de Aplicaciones

About the role

The Application Operations Engineer will ensure the stability, continuity, and technical‑functional health of production applications. Acting as a bridge between AMS, TPO, Delivery, IT Operations and external providers, the role guarantees service continuity, compliance with operational standards, and continuous improvement of production platforms.

Key responsibilities

• Manage complex incidents escalated from L1/L2 teams, coordinating analysis, diagnosis and service recovery.
• Lead problem resolution, conduct root‑cause analysis (RCA) and propose mitigation and continuous‑improvement plans while meeting SLA targets.
• Monitor application health, analyse availability trends, and participate in initiatives that ensure operational continuity and platform stability.
• Handle digital certificates, service accounts, vulnerability remediation and scheduled maintenance activities.
• Record and coordinate operational changes in ServiceNow, working with TPOs, domain managers, vendors and technical teams.
• Maintain up‑to‑date technical documentation, knowledge‑base articles, diagrams and escalation matrices.
• Ensure SLA, KPI and operational standard compliance and contribute to support‑process improvement.

Required profile

• University degree in Systems Engineering, Computer Science or a related field.
• Minimum 3 years of experience in application support, IT operations or operational management.

Required skills

• ServiceNow for change and incident management.