Insurance Account Handler – Personal Lines

About the role

We are looking for an Insurance Account Handler for Personal Lines to join our Blackpool team. You will be the first point of contact for a designated portfolio of clients, delivering excellent service and building lasting relationships.

Key responsibilities

• Manage a portfolio of personal lines insurance clients.
• Respond to client enquiries by phone and email promptly.
• Provide advice, resolve queries and support policy administration.
• Develop and maintain strong, trust‑based relationships with clients.
• Identify opportunities to cross‑sell or upsell where appropriate.

Required profile

• Insurance industry experience preferred but not essential.
• Proactive, entrepreneurial mindset and initiative.
• Confident communicator on phone and email.
• Team‑player with a positive, resilient attitude.
• High integrity and honesty, essential for a regulated environment.

Required skills

• Customer service experience.
• Effective verbal and written communication.

What we offer

• 26 days holiday plus bank holidays, increasing with service.
• Career progression across the Everywhen family.
• Support to obtain CII or ACII qualifications.
• Pension scheme.
• 24‑hour physical and mental wellbeing support.
• One paid volunteering day per year.
• Spotlight Awards recognising top talent.