Internal Content & Communications Manager

About the role

Join the Global Operations & Service Centre of Excellence at Navan as an Internal Content & Communications Manager. This individual contributor role focuses on creating fast‑moving, tech‑forward content that informs, engages, and empowers a global workforce.

Key responsibilities

• Partner with GO&S leadership to translate high‑level briefs into ghost‑written messages and rapid‑execution content.
• Develop and execute communication plans for change‑management initiatives.
• Explore, pilot, and apply emerging technologies—including AI and video‑editing platforms—to produce innovative campaigns.
• Create bespoke assets such as video pieces, dynamic intranet pages, newsletters, and Slack updates.
• Govern and continuously improve key GO&S communication channels.
• Collaborate across teams to understand requests and craft resonant stories for a global audience.
• Collect qualitative and quantitative feedback to refine content effectiveness.

Required profile

• 2+ years of experience in internal communications or content creation, plus 2+ years in customer service.
• Background in travel, tech, or SaaS environments with a startup mindset.
• Tech‑forward communicator comfortable experimenting with AI and video tools.
• Strong storytelling ability to simplify complex information.
• High ownership and ability to work with minimal supervision.

Required skills

• Video creation/editing
• AI tools
• Slack