IT Apprentice – Azure Cloud Support (Level 3)

About the role

We are seeking an eager candidate to join our team as an IT Apprentice. This Level 3 apprenticeship focuses on IT systems, networking and Azure Cloud support, providing you with hands‑on experience and professional development.

Key responsibilities

• Act as the first point of contact on the Service Desk for supported businesses.
• Log incoming incidents accurately and record sufficient information in the incident management system.
• Resolve cases within agreed Service Level Agreements or escalate when necessary.
• Deliver outstanding customer service by answering calls promptly and maintaining a courteous, professional demeanor.
• Diagnose desktop problems using appropriate support tools and provide effective resolutions.
• Assign calls to third‑party queues when appropriate and keep customers informed of progress.

Required profile

• Enthusiastic about IT with a basic understanding of systems and networking.
• Strong telephone etiquette and excellent customer‑facing skills.
• Ability to work under pressure and as part of a collaborative team.
• Motivation to learn and develop technical expertise.

Required skills

• Azure Cloud