IT Field Engineer

About the role

We are looking for an experienced IT Field Engineer to join our London‑based team, providing on‑site support to educational and commercial clients across North London, the M25 area and Cambridge. The role involves delivering complex IT infrastructure projects, maintaining strong client relationships and working independently on site.

Key responsibilities

• Install, configure and commission Microsoft‑based IT systems and network infrastructure at customer sites.
• Set up and manage enterprise‑grade server hardware (Dell, HPE), including firmware updates, RAID configuration and OS installations.
• Deliver migrations to Google Workspace for Education and support related platforms.
• Build, upgrade and migrate Windows Server environments (2012–2025) covering Active Directory, Group Policy, file and print services and core server roles.
• Perform planned infrastructure upgrades, server replacements and customer migrations according to project plans.
• Attend regular client visits across London and the South East to resolve technical issues, support relocations and implement change requests.
• Coordinate with Service Desk and Project teams to ensure smooth handovers and keep clients informed throughout projects.
• Maintain accurate documentation, job sheets and asset records for every site visit.

Required profile

• Minimum three years of field‑based IT experience, preferably in a managed services or project‑driven environment.
• Experience delivering Windows Server installations, upgrades and migrations (2012–2025).
• Familiarity with educational sector environments is a plus.

Required skills

• Windows Server (2012‑2025) installation, upgrade and migration.
• Active Directory, DNS, DHCP and Group Policy management.
• Hyper‑V and VMware ESXi virtualization.
• Firewall configuration (SonicWall, WatchGuard, Fortinet, DrayTek).
• Enterprise‑grade server hardware (Dell, HPE) setup and maintenance.
• Windows client operating systems and Microsoft 365.
• Google Workspace for Education.
• Network infrastructure configuration and troubleshooting.