IT Helpdesk Coordinator

About the role

We are looking for a highly organised and proactive IT Helpdesk Coordinator to join a dynamic, fast‑paced IT support firm in the heart of London. The role involves being the first point of contact for support queries, logging and tracking tickets, and ensuring timely resolution.

Key responsibilities

• Act as the first point of contact for all incoming support queries.
• Log and monitor helpdesk requests using the internal ticketing system.
• Assign and, where necessary, escalate issues to ensure timely resolution.
• Liaise with internal teams and external service providers to follow up on outstanding jobs.
• Keep users informed with clear, timely updates throughout the process.
• Maintain accurate records of all service requests and interventions.
• Support reporting activities to identify trends and improve service delivery.

Required profile

• Previous experience in a helpdesk, service desk or administration role.
• Confident communicator with strong organisational skills.
• Ability to juggle multiple tasks and prioritise effectively under pressure.
• Collaborative approach and willingness to support the wider team.

Required skills

• Experience with ticketing or CRM systems.

What we offer

• Competitive salary of £35,000 per year.
• Opportunity to grow within a reputable London‑based company.
• Collaborative, professional team environment.