This job is no longer available
This job expired on 21/09/2026. It no longer accepts applications.
IT Helpdesk Technician
C40 Cities · Londres et périphérie
Job description
About the role
The IT Helpdesk Technician will join C40’s Corporate Services team in London, providing first‑line technical support to internal staff. This permanent position works under the Senior Helpdesk Technician and contributes to C40’s mission of supporting climate‑focused city initiatives.
Key responsibilities
- Respond to and resolve hardware, software, and network incidents reported by employees.
- Log tickets, track progress, and ensure timely closure in accordance with service‑level agreements.
- Escalate complex issues to senior technical staff and follow up on resolutions.
- Maintain documentation of common issues and troubleshooting procedures.
- Assist with the setup and configuration of new workstations, peripherals, and user accounts.
Required profile
- Eligibility to work in the United Kingdom.
- Strong communication skills and a customer‑focused attitude.
- Ability to work collaboratively within a diverse, mission‑driven organisation.
Required skills
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C40 Cities
Londres et périphérie
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