IT Manager – Multi‑site Professional Services

About the role

We are partnering with a growing multi‑site professional services organisation to find an experienced IT Manager. You will own the internal IT function, balancing hands‑on support with strategic planning to keep business‑critical systems running smoothly.

Key responsibilities

• Serve as the primary point of contact for all IT matters across the business.
• Provide effective troubleshooting and technical support, ensuring timely resolution of issues.
• Collaborate with external IT partners on infrastructure, cyber‑security and technology projects.
• Lead initiatives to develop and improve IT systems, processes and policies.
• Manage hardware inventory – procurement, deployment, maintenance, renewal and disposal.
• Purchase, configure and support laptops, tablets, mobile devices and related hardware.
• Administer software licensing for a range of business applications.
• Evaluate new technologies and build business cases for future investment.
• Report regularly to senior stakeholders on IT performance, projects and recommendations.

Required profile

• Previous experience in an IT Manager, IT Lead, Senior IT Support or similar role.
• Strong knowledge of Windows and macOS environments.
• Experience supporting Windows‑based server infrastructure.
• Proficiency with Microsoft 365 and Microsoft Office applications.
• Excellent problem‑solving and troubleshooting abilities.
• Strong communication skills and ability to engage stakeholders at all levels.
• Experience managing third‑party IT suppliers and service providers.
• Ability to manage multiple priorities and work effectively under pressure.

Required skills

• Windows
• macOS
• Microsoft 365
• Microsoft Office
• Windows Server
• Hardware inventory management
• Software licensing
• Cyber security