IT Service Desk Technician

About the role

Premier League Studios is establishing a new in‑house media operations business and needs skilled IT Service Desk Technicians to support its broadcast and corporate environments. You will join a newly created IT support function, working across shift patterns to ensure continuous service delivery for staff and production teams.

Key responsibilities

• Collaborate with Service Desk Supervisors to enhance the overall Service Desk function.
• Manage relationships with external suppliers and handle ticket escalation for broadcast and corporate systems.
• Administer Office 365, user accounts, domains and maintain Active Directory, Ivanti and Intune environments.
• Maintain software and hardware inventories, update the CMDB and support onsite audio‑visual equipment.
• Create and improve the corporate and broadcast IT Knowledge Base.

Required profile

• Proven experience in a first‑ or second‑line support role, preferably within a broadcast or production setting.
• Strong problem‑solving abilities and the capacity to work under pressure.
• Excellent communication skills and confidence in addressing user IT concerns.

Required skills

• Office 365 administration
• Microsoft Active Directory
• Ivanti
• Intune
• Windows 10 desktop support
• IT Service Management tool usage