IT Solutions Engineer

About the role

IT Solutions Engineer is sought by an ambitious, high‑growth AI start‑up based in the heart of Birmingham. The role combines day‑to‑day IT operations with driving AI adoption across the organisation, taking ownership of the internal technology estate and identifying automation opportunities.

Key responsibilities

• Managing the Microsoft 365 environment, including users, licensing, Exchange, Teams and tenant administration.
• Owning SharePoint administration, permissions, document structure and retention policies.
• Managing the complete joiner, mover and leaver process.
• Supporting users with laptops, desktops, mobile devices and day‑to‑day IT issues.
• Managing Intune, device security and endpoint management.
• Maintaining networking across office environments including Wi‑Fi, firewalls and connectivity.
• Managing Cyber Essentials controls and maintaining security best practice.
• Overseeing backups, disaster recovery and business continuity.
• Managing suppliers, software licensing, hardware assets and the IT budget.
• Identifying where AI can deliver genuine business value across different departments.
• Establishing AI governance, security and data access policies.
• Training colleagues on AI tools and driving company‑wide adoption.

Required profile

• Several years' experience managing IT within an SME or fast‑growing business.
• Strong Microsoft 365 administration experience.
• Experience with Entra ID, Intune and endpoint security.
• Knowledge of networking, firewalls, Wi‑Fi and business infrastructure.
• Experience administering modern SaaS platforms.
• A genuine interest in AI and automation.
• Experience implementing new technologies and encouraging user adoption.
• Excellent communication skills with both technical and non‑technical stakeholders.

Required skills

• Microsoft 365 administration
• SharePoint administration
• Entra ID
• Intune
• Endpoint security
• Networking (Wi‑Fi, firewalls)
• Cyber Essentials controls
• Backup and disaster recovery
• IT budgeting and asset management
• Microsoft Copilot (AI tool)

What we offer

• Competitive base salary (£50,000‑£60,000 per year) plus 10% bonus
• Private healthcare
• Significant progression opportunities
• Direct work with senior leadership and influence on technology roadmap
• Predominantly on‑site role in Birmingham city centre