IT Support Analyst – Central London

About the role

We are an international professional services firm expanding our IT team in Central London. As an IT Support Analyst you will deliver high‑quality technical support to employees across multiple office locations, ensuring business‑critical systems and workplace technology run smoothly.

Key responsibilities

• Deliver technical support for desktop, laptop, software, and connectivity‑related issues.
• Log, investigate, and resolve incidents and service requests within agreed SLAs.
• Build, configure, deploy, and maintain end‑user devices and workstation environments.
• Support Microsoft technologies including Active Directory and Microsoft 365.
• Manage and maintain IT asset inventories and equipment lifecycle records.
• Monitor ticket queues and assist in driving continuous service improvements.
• Liaise with internal technology teams to troubleshoot and resolve complex issues.

Required profile

• Previous experience in 2nd line support, desktop support or a similar IT support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience supporting desktop hardware, laptops, device deployments and user onboarding processes.
• Solid understanding of networking fundamentals such as TCP/IP, LAN and WAN technologies.
• Excellent communication skills with a customer‑focused approach.
• Ability to prioritize competing tasks in a fast‑paced environment.
• Team‑oriented mindset with a proactive approach to problem‑solving.
• Full UK driving licence.

Required skills

• Microsoft Windows
• Microsoft 365
• Active Directory
• TCP/IP
• LAN
• WAN

What we offer

• Work for a well‑established global organisation with a collaborative culture.
• Exposure to a diverse technology landscape and enterprise IT environment.
• Clear opportunities for professional growth and career advancement.
• Ongoing training and development support.
• Diverse role combining desk‑side and remote support activities.
• Supportive and experienced IT team environment.