IT Support Analyst

About the role

We are looking for a customer‑focused IT Support Analyst to join our growing internal IT function. You will be the first point of contact for colleagues needing technical assistance, ensuring they have reliable and secure access to the tools they need to be productive.

Key responsibilities

• Provide first‑line support for hardware, software, collaboration platforms and cloud services.
• Administer user accounts, permissions and access rights across core business systems.
• Coordinate joiner, mover and leaver activities, handling provisioning and de‑provisioning.
• Support device deployment, configuration, maintenance and replacement programmes.
• Assist with software licensing, application roll‑outs and system upgrades.
• Monitor service requests and incidents, ensuring timely resolution according to service levels.
• Maintain accurate records of assets, user accounts and support activity.
• Deliver basic training and guidance to end users.
• Contribute to technology improvement initiatives and work with wider tech teams to identify recurring issues.

Required profile

• Previous experience in IT support, service desk or desktop support.
• Strong customer‑service mindset and desire to help users.
• Ability to investigate issues methodically and communicate solutions clearly.
• Excellent organisational skills and ability to manage multiple priorities.
• Comfortable working in a structured service environment with defined processes.

Required skills

• Experience with Microsoft cloud productivity platforms (e.g., Office 365).
• Familiarity with identity and access management tools such as Entra ID.
• Knowledge of endpoint management or device administration solutions.
• Basic understanding of networking fundamentals and troubleshooting.
• Experience using ticketing or workflow management platforms.

What we offer

• Opportunity to join a collaborative and supportive technology team.
• Exposure to a broad range of business systems and emerging technologies.