IT Support Analyst – Microsoft 365 & SharePoint

About the role

We are looking for an IT Support Analyst to join our internal IT team in Stroud. The role focuses on providing first‑ and second‑line support for Microsoft 365 users while enhancing SharePoint, Power Automate and other modern workplace tools. You will work in a collaborative environment, helping to improve systems, automation and overall user experience.

Key responsibilities

• Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools.
• Troubleshoot hardware, software and Microsoft 365 issues.
• Administer SharePoint, including permissions, security and compliance.
• Develop and maintain Power Automate workflows and process automation.
• Support Active Directory, Windows desktop and server environments.
• Manage user accounts and Microsoft 365 administration.
• Maintain and update an internal WordPress website.
• Liaise with third‑party suppliers to resolve technical and licensing issues.
• Produce clear technical documentation and knowledge articles.
• Ensure support tickets are managed within agreed SLAs.
• Contribute to ISO27001‑compliant processes and documentation.

Required profile

• Previous experience in an IT support or service‑desk role.
• Strong Microsoft 365 administration skills.
• Good knowledge of SharePoint Online.
• Experience creating or maintaining Power Automate workflows.
• Windows desktop and Windows Server support experience.
• Active Directory and PowerShell knowledge.
• Experience managing or maintaining WordPress websites.
• Excellent communication and customer‑service skills.
• Proactive approach with strong troubleshooting ability.

Required skills

• Microsoft 365
• SharePoint Online
• Power Automate
• Windows Desktop
• Windows Server
• Active Directory
• PowerShell
• WordPress
• Microsoft Teams
• Remote support tools

What we offer

• Salary £25,000‑£30,000 depending on experience.
• Hybrid working – three days per week in the office.
• Supportive and collaborative team environment.
• Opportunities to develop Microsoft 365, SharePoint and automation skills.
• Long‑term career progression within a growing organisation.