IT Support Assistant

About the role

We are looking for an IT Support Assistant to join the onsite technology team in Acton, London. The role is ideal for someone early in their IT career who enjoys hands‑on technical support and wants exposure to a broad range of systems and business projects. You will work closely with the IT Operations Manager and the wider technology team to keep warehouse operations running smoothly.

Key responsibilities

• Provide 1st line IT support for hardware, software and business applications.
• Manage and resolve service desk tickets within agreed SLAs.
• Escalate complex issues when required.
• Prepare, configure and ship IT equipment for new starters and internal moves.
• Maintain accurate asset records and technical documentation.
• Support bespoke business systems and assist with user testing.
• Help with IT infrastructure rollouts and technology projects.
• Identify opportunities to improve service‑desk processes and user experience.
• Deliver responsive onsite support to warehouse teams.
• Install and maintain desktops, laptops, tablets, monitors, printers, peripherals and cabling.
• Troubleshoot hardware and software issues to minimise operational downtime.

Required profile

• Previous experience in an IT Support, Service Desk or Helpdesk environment.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication skills with both technical and non‑technical users.
• Customer‑focused attitude and willingness to help others.
• Experience supporting Windows devices, printers and end‑user hardware.
• Ability to prioritise workload in a fast‑paced operational environment.
• Strong attention to detail and organisational skills.
• Proactive mindset with a desire to learn and develop technical skills.

Required skills

• Windows operating system support
• Desktop, laptop and tablet hardware
• Printers and peripheral devices
• Cabling installation and maintenance
• Hardware troubleshooting
• Software troubleshooting
• Service‑desk ticketing systems
• Asset management documentation

What we offer

• Exposure to a wide variety of technologies and business systems.
• Opportunity to contribute to IT improvement projects.
• Hands‑on technical experience in a fast‑paced operational environment.
• Ongoing learning and development opportunities.
• Clear progression within a supportive technology team.