IT Support Assistant

About the role

We are looking for a proactive, customer‑focused IT Support Assistant to join our IT team on a part‑time basis. You will provide first‑line technical support to RoSPA staff, helping to keep our IT services running smoothly and securely.

Key responsibilities

• Provide first‑line support for hardware, software and connectivity issues.
• Troubleshoot and resolve problems with Microsoft Windows and Microsoft 365 applications.
• Assist with user account creation, access permissions and basic networking tasks.
• Support remote and hybrid users, ensuring secure access to systems.
• Maintain asset inventories and document incidents in the service desk.
• Follow cyber‑security and information‑security best practices.

Required profile

• Friendly, approachable and customer‑focused.
• Organised, methodical and reliable.
• Able to follow procedures accurately and consistently.
• Eager to develop IT knowledge and skills.
• Calm and professional when handling support requests.

Required skills

• Good working knowledge of Microsoft Windows.
• Proficiency with Microsoft 365 applications (Outlook, Teams, Word, Excel).
• Basic understanding of cyber‑security and information‑security best practices.
• Knowledge of user account management, access permissions and networking concepts.

What we offer

• Permanent part‑time contract (14 hours per week) with hybrid working from Birmingham.
• Annual salary of £10,400 (full‑time equivalent £26,000).
• Training, professional development and discounted RoSPA courses.
• Regular appraisals, personal development plans and reward programmes.