IT Support Engineer

About the role

Oscar Technology is seeking an IT Support Engineer to join its rapidly growing team in Cheltenham. The role involves providing 3rd line support for secure IT infrastructure serving government, defence and professional services clients.

Key responsibilities

• Monitor and resolve incidents logged via the ticketing system and phone.
• Deliver 3rd line support for IT incidents and service requests, ensuring timely resolution and user satisfaction.
• Perform routine maintenance and updates of operating systems and anti-virus software.
• Ensure compliance with IT policies, procedures and security standards.
• Assist with data retrieval and backup management, both onsite and cloud-based.
• Create and maintain technical documentation, including diagrams and knowledge articles.

Required profile

• Eligibility to obtain Security Check (SC) and/or Developed Vetting (DV) clearance.
• Strong communication and interpersonal skills.

Required skills

• Desktop and laptop hardware support.
• Operating systems: Windows, macOS, Linux.
• Virtualisation technologies: VMware, Hyper-V.
• Networking concepts: TCP/IP, DHCP, DNS, VPN.
• Microsoft 365 troubleshooting.
• Active Directory and user account management.
• Server administration tasks such as user management, file shares and security.

What we offer

• Competitive salary up to £60,000 per year.
• Full-time permanent position in a fast-growing MSP.