IT Support & Services – Manchester

About the role

MDPI is seeking an IT Support & Services professional to join its Manchester office. The role will be the first point of contact for employees needing technical assistance, handling a growing volume of requests as the office expands.

Key responsibilities

• Serve as the primary contact for employee IT queries and issues.
• Perform troubleshooting, repairs, and upgrades of company hardware and equipment.
• Manage user onboarding and off‑boarding processes.
• Install and maintain operating systems; diagnose software problems.
• Record incidents and resolutions in the IT log.
• Provide basic network troubleshooting.
• Administer M365 and Exchange at a basic level, including user, group, and mailbox management.
• Handle Jira tickets for local and remote support.
• Maintain the office asset inventory using internal systems.

Required profile

• Bachelor’s degree or high school diploma with at least 2 years of relevant IT experience.
• Strong knowledge of computer hardware, software, and networking.
• Familiarity with Windows operating systems.
• Customer‑oriented, patient, and able to communicate clearly in English (B2 or higher).

Required skills

• M365
• Exchange
• Jira
• Windows OS
• Computer hardware
• Software troubleshooting
• Network basics