IT Support Specialist – Mac & Okta Expertise

About the role

We are looking for an IT Support Specialist with strong Mac expertise to join a fast‑growing tech company in London. The role is on‑site, full‑time and involves providing hands‑on support to ensure employees can work smoothly every day.

Key responsibilities

• Provide high‑touch IT support, troubleshooting hardware, software, networking and A/V issues.
• Install, configure and maintain laptops, peripherals and collaboration tools.
• Manage SaaS access requests and administer core platforms, including SSO, device management and enterprise applications.
• Document IT policies, troubleshooting guides and user instructions to improve self‑service support.
• Identify recurring issues and recommend process or automation improvements.
• Contribute to IT projects from research through implementation.
• Build trust with senior and non‑technical stakeholders by simplifying complex IT concepts.

Required profile

• 1–2 years of experience in a customer‑facing IT support role.
• Comfortable supporting both macOS and Windows environments.
• Experience with Okta or similar enterprise SaaS tools.
• Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS).
• Analytical, resourceful and solution‑oriented with excellent troubleshooting skills.
• Personable, patient and able to assist non‑technical colleagues.
• Capable of managing multiple priorities and conversations simultaneously.

Required skills

• macOS
• Windows
• Okta
• Single Sign‑On (SSO)
• Device management
• Collaboration platforms
• Networking (WiFi, LAN, WAN, DHCP, DNS)
• A/V equipment troubleshooting
• Laptop and peripheral configuration

What we offer

• Contract role with a daily rate of £300‑£350.
• On‑site work in a modern office near London Bridge.
• Opportunity to work with cutting‑edge technology in a fast‑paced environment.