IT Support Technician – Cheshire

About the role

We are looking for an IT Support Technician to join our team near Wilmslow, Cheshire. The role involves providing first‑ and second‑line technical support to internal and external users across multiple locations, ensuring high‑quality service and customer satisfaction.

Key responsibilities

• Respond to and resolve technical queries and incidents, owning the resolution process.
• Prioritise incoming support requests and meet service‑level agreements.
• Provide support via phone, email, in‑person and remote tools for teams across several sites.
• Follow ITIL‑based procedures for incident, problem, change, configuration and asset management.
• Escalate complex issues as required and perform routine software and hardware installations.
• Drive service improvements and contribute to process enhancements.
• Keep users informed throughout the resolution process and recommend efficiency improvements.

Required profile

• Team player with enthusiasm and a willingness to learn.
• Experience in customer‑facing environments handling internal and external queries.
• Confident communication in person, over the phone and via email.

Required skills

• Office 365 (OneDrive, Exchange, Teams, Yammer)
• Azure Active Directory / Entra ID
• Desktop support for Windows 11 and macOS
• iOS, iPhone and iPad support
• ITIL Foundation knowledge (certified preferred)
• Service‑desk tools such as FreshService and remote desktop support
• LAN/WLAN administration (HP Procurve, Cisco Meraki)
• VOIP telephony systems (RingCentral, 3CX)
• Mobile device management experience

What we offer

• Training and development opportunities
• Hybrid working – 4 days on‑site, 1 day remote
• On‑site parking