IT Support Technician – Plant Floor (Shift)

About the role

We are looking for an IT Support Technician to provide hardware, application and software support on a manufacturing plant floor. You will work in a shift‑based team ensuring all systems run smoothly, with occasional weekend duties.

Key responsibilities

• Provide first‑line support for standard and non‑standard devices.
• Liaise with TTL and customer maintenance teams to plan and execute repairs.
• Fix bespoke software applications and perform software upgrades, informing users of changes.
• Replace faulty hardware such as barcode scanners, printers, handheld devices and touch monitors.
• Assist with PC refresh activities.
• Coordinate with the Network Team on connectivity issues.
• Floor‑walk to support end‑users.

Required profile

• Experience in first‑line IT support.
• Ideally exposure to a manufacturing/production environment (not essential).
• Understanding of Microsoft applications and software.
• Knowledge of computer networks.
• Excellent communication skills.

Required skills

• First‑line IT support
• Microsoft applications
• Computer networks
• Hardware replacement (scanners, printers, handheld devices, touch monitors)
• Software upgrade and troubleshooting

What we offer

• Competitive salary
• Pension scheme – company match up to 5% of salary
• 25 days holiday
• Private health care
• Tata Jaguar Land Rover Privilege Scheme – up to 20% off new JLR vehicles
• Group Income Protection
• Health Assured – Employee Assistance Program
• Group Life Assurance
• Health Shield – Private Health Cash Plan