IT Support Technician – South Manchester

About the role

This position is for an IT Support Technician joining a well‑established professional services organisation in South Manchester. You will work within the internal IT team, providing first‑ and second‑line support to a diverse user base.

Key responsibilities

• Deliver 1st and 2nd line IT support via phone, email and face‑to‑face.
• Set up and manage user accounts, permissions and passwords.
• Troubleshoot hardware, software and general infrastructure issues.
• Support desktops, printers and telecoms systems.
• Assist with system monitoring, backups and antivirus updates.
• Help onboard new starters, including IT setup and basic user training.
• Liaise with third‑party suppliers and internal teams to resolve issues.
• Maintain accurate IT asset records for hardware, software and mobile devices.

Required profile

• Previous experience in an IT support or helpdesk role.
• Good working knowledge of Windows Server, Active Directory, DHCP and Office 365.
• Familiarity with Windows desktop environments.
• Strong troubleshooting and problem‑solving abilities.
• Confident communicator with a customer‑service focus.
• Organised and able to juggle multiple priorities.
• Any experience with business applications is a plus.

Required skills

• Windows Server
• Active Directory
• DHCP
• Office 365
• Windows desktop environments

What we offer

• Ongoing training and development.
• Broad exposure across support, infrastructure, networking and IT projects.
• A stable, supportive environment to grow your career.