IT Trainer – Legal Services (Hybrid)

About the role

We are seeking an experienced IT Trainer to deliver high‑quality learning solutions for a growing legal services business. Working closely with Change, Learning & Development, and Project teams, you will design, develop and deliver training programmes that support both day‑to‑day operations and major technology transformation projects.

Key responsibilities

• Design and deliver innovative IT training programmes across multiple formats.
• Create engaging training materials, user guides and learning resources.
• Provide onboarding, refresher and system‑specific training sessions.
• Evaluate training effectiveness and gather user feedback for continuous improvement.
• Support users during system rollouts and technology change initiatives.
• Maintain training records and monitor learning activity.
• Collaborate with stakeholders to identify training needs and develop appropriate solutions.

Required profile

• Proven experience delivering IT or software training within the legal or law industry.
• Strong knowledge of Microsoft 365 applications.
• Good understanding of IT systems, software platforms and user‑adoption best practices.
• Experience supporting training for multiple business applications and complex systems.
• Location commutable from Wolverhampton, Dudley, Stourbridge, Walsall or Birmingham.

Required skills

• Microsoft 365

What we offer

• Salary up to £40,000 per annum.
• Excellent benefits package.
• Hybrid working model.