Junior Service Technician – HVAC & Refrigeration

About the role

We are looking for a Junior Service Technician to join a leading engineering and climate solutions organisation in Birmingham. The role is field‑based and forms part of a structured apprenticeship programme that leads to NVQ Level 2 and 3 and F‑Gas certification. You will support experienced engineers on HVAC, refrigeration and climate‑control projects while developing your technical expertise.

Key responsibilities

• Assist experienced engineers with planned preventative maintenance (PPM) on HVAC and climate‑control equipment at various customer sites.
• Diagnose mechanical and electrical faults and support repair and maintenance activities.
• Attend customer sites for breakdowns, warranty work, commissioning projects, equipment installations and hire activities.
• Build professional relationships by delivering courteous, reliable, customer‑focused service.
• Collaborate with Service Desk, Sales and Operations teams to ensure effective communication.
• Use diagnostic software, engineering drawings, technical specifications and specialist tools to identify faults and complete repairs.
• Complete service reports, maintenance records and work order documentation accurately and on time.
• Communicate updates to Regional Service Managers, Lead Technicians, Field Service Representatives and customers.

Required profile

• Motivated and eager to develop technical expertise.
• Strong customer‑service orientation.
• Ability to work safely in field environments and follow health‑and‑safety procedures.
• Good communication skills for interacting with customers and internal teams.

Required skills

• Basic knowledge of HVAC systems.
• Basic knowledge of refrigeration and climate‑control equipment.
• Ability to read and interpret engineering drawings and technical specifications.
• Familiarity with diagnostic software and specialist field tools.
• Understanding of mechanical and electrical fault diagnosis.

What we offer

• Structured apprenticeship leading to NVQ Level 2 and 3.
• F‑Gas certification.
• Hands‑on experience across planned maintenance, breakdown repairs, commissioning and installations.
• Opportunity to progress to a fully qualified Service Technician.