Key Accounts Admin

About the role

The Key Accounts Admin will support Rubax Lifts Limited’s key client portfolio, acting as the primary point of contact for contract‑related queries and ensuring smooth administrative processes. This role combines customer service, document management and coordination with engineering teams to maintain high service standards.

Key responsibilities

• Prepare documentation and reports for key account meetings.
• Attend and support key account management meetings as required.
• Answer and screen calls, emails and enquiries, responding promptly on behalf of management.
• Maintain up‑to‑date client files, worksheets, schedules and service‑related documents.
• Update internal systems and customer service portals to meet KPIs and SLAs.
• Generate client invoice applications and issue accurate sales invoices.
• Log and process maintenance call‑outs, liaising with engineers to ensure timely completion.
• Communicate professionally with internal departments and external stakeholders.

Required profile

• Proven administrative experience in a similar role.
• High attention to detail and strong organisational abilities.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet demanding deadlines.
• Experience dealing directly with internal and external clients.
• Team‑player attitude with the capacity to work independently.

Required skills

• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Word.
• Proficient use of Microsoft PowerPoint.