Key Lead - Metrocentre, Hollister

About the role

The Key Lead ensures every customer receives a quality in-store experience. Acting as Floor Supervisor, they guide and coach Brand Reps and Stock Associates so store operations run effectively. As part of the store leadership team, they drive store performance on the floor through customer experience and team achievement of daily sales.

Key responsibilities

• Perform opening and closing routines
• Operate register and point of sale systems
• Fulfil omni channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decision making
• Protect store assets and perform inventory control
• Represent the brand and embody company culture and values

Required profile

• High school diploma or G.E.D. equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory or management experience required
• Availability on Saturdays and Sundays and certain holidays, with at least 16 hours per week; hours increase during peak times

Required skills

• Strong customer focus and exceptional interpersonal and communication skills
• Knowledge of current fashion trends
• Adaptability, flexibility and ability to balance multiple tasks
• Detail orientation, initiative, confidence and a strong work ethic

What we offer

• Starting rate of £13.80 per hour
• Quarterly sales incentive bonus and merchandise discount
• Flexible schedule and career advancement opportunities
• Training and development, and the Associate Assistance Program
• Benefits pending completion of the 90-day probationary period