Lettings Administrator

About the role

We are looking for a Lettings Administrator to join our Residential Lettings team at our Barnes office. Working five days a week on‑site, you will provide essential administrative support to ensure the smooth operation of the department and a high level of service for landlords and tenants.

Key responsibilities

• Answer and direct phone calls, handling enquiries from clients and applicants.
• Prepare and organise reports, tenancy paperwork and statistical data.
• Coordinate property marketing – arrange photographs, floor plans, EPCs, create brochures, window cards and manage advertising.
• Arrange canvassing, organise viewings and support occasional property viewings.
• Schedule contractors for maintenance, obtain quotes and communicate costs to landlords.
• Support property management with utility letters, check‑in/check‑out processes and service charge administration.
• Enter invoices and other financial documents into the Reapit system.
• Perform any other reasonable duties as required.

Required profile

• Excellent customer service and communication skills.
• Strong administrative and IT abilities.
• Highly organised, numerate and detail‑oriented.
• Team player with good interpersonal skills.
• Experience in a fast‑paced administrative environment.
• Minimum two years’ experience in the property industry.

Required skills

• Proficiency with the Reapit property management software.