Lettings Coordinator – Kensington

About the role

This is a key support position within a busy residential lettings team in Kensington. You will act as the central hub for onboarding landlords, marketing properties and coordinating with internal teams to ensure a smooth lettings process.

Key responsibilities

• Manage landlord onboarding from compliance through to marketing.
• Prepare and dispatch paperwork, ensuring properties meet all regulatory standards.
• Maintain accurate property records in internal systems.
• Book photography, floor‑plans and EPCs with external suppliers.
• Coordinate with internal teams to have all documentation ready before move‑ins.
• Handle incoming calls and enquiries professionally.
• Provide feedback to landlords, tenants and applicants.
• Prepare marketing materials and market appraisal packs.
• Support audits and ensure adherence to procedures.
• Process invoices, expenses and general administration tasks.

Required profile

• Minimum 1 year of experience in an administrative role.
• Ideally experience in lettings, estate agency or property.
• Strong organisational ability and capacity to manage a busy workload.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Professional telephone manner and confidence when dealing with clients.
• Proactive, team‑focused attitude.

Required skills

• Microsoft Office

What we offer

• Competitive salary with a bonus structure.
• Structured training and clear progression opportunities.
• Supportive and collaborative team environment.
• Access to a comprehensive benefits package.
• Opportunity to join a well‑established, reputable brand.