Licensing Support Officer

About the role

We are seeking a proactive, customer‑focused Licensing Support Officer to join our small professional team. You will help deliver licensing services across Northumberland, ensuring licences, permits and registrations are processed accurately and in line with statutory requirements.

Key responsibilities

• Provide front‑line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person.
• Process licence applications, maintain statutory records and databases, and administer payments and invoices.
• Facilitate taxi driver knowledge tests and contribute to wider service‑improvement projects.
• Work under the supervision of the Senior Licensing Officer, ensuring compliance with statutory processes.

Required profile

• Good standard of general education with strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory procedures.
• Effective IT skills, including the ability to use Microsoft Office and maintain accurate electronic records.
• Ability to work independently, manage competing priorities and deliver excellent customer service in a busy environment.

What we offer

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro‑rata for part‑time).
• Automatic enrolment into the Local Government Pension Scheme Flexi scheme and up to 2 days flexible leave per month (pro‑rata for part‑time).