Logistics Administrator – Support Contracts Managers

About the role

We are looking for a Logistics Administrator to provide essential administrative support to our Contracts Managers in Loughton. The role ensures the smooth operation of repairs and maintenance contracts, handling a variety of tasks from job creation to stakeholder communication.

Key responsibilities

• Provide day‑to‑day administrative assistance to Contracts Managers across multiple projects.
• Raise jobs in the internal system, ensuring all details are accurately recorded.
• Schedule appointments and repairs in engineers’ and surveyors’ diaries.
• Communicate with residents, clients, contractors and operatives via phone and email.
• Make outbound calls to confirm works, update stakeholders and track progress.
• Maintain accurate records and update internal databases.
• Produce basic reports using inspection data, with full training provided.
• Assist in coordinating and tracking works to meet deadlines and service standards.
• Support the wider team with general admin duties and ad‑hoc tasks.

Required profile

• Previous administration experience in repairs, maintenance, construction, housing or related sectors.
• Strong working knowledge of Microsoft Outlook, Word and Excel.
• Excellent organisational skills and ability to prioritise a busy workload.
• High attention to detail and accuracy.
• Confident telephone manner and strong communication skills.
• Proactive problem‑solving attitude and ability to work independently or as part of a team.
• Experience with Joblogic, Totalmobile (Connect) or MCM is advantageous but not essential.
• Experience in a local authority or housing association environment is beneficial.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Joblogic (optional)
• Totalmobile (Connect) (optional)
• MCM (optional)

What we offer

• Competitive salary £27,000 – £28,000 per year.
• Full‑time permanent contract.
• Training on internal systems and reporting tools.
• Opportunity to work within a growing team in Loughton.