Logistics & Freight Coordinator

About the role

The company, a leading manufacturer of homecare and cleaning products, is seeking an experienced Logistics & Freight Coordinator to support its Redditch manufacturing facility. The role sits within the Supply Chain and Logistics team and is responsible for planning, coordinating and delivering shipments while maintaining strong relationships with carriers, suppliers and internal stakeholders.

Key responsibilities

• Coordinate domestic and international shipments to ensure on‑time dispatch and delivery.
• Liaise with freight forwarders, transport providers and couriers to arrange cost‑effective shipments.
• Prepare and manage shipping documentation, including delivery notes, commercial invoices, customs paperwork and export forms.
• Track shipments, proactively manage delays and minimise disruption to customers and internal operations.
• Ensure compliance with transport regulations, customs requirements and company procedures.
• Maintain accurate logistics records in internal systems.
• Monitor freight costs and support initiatives to optimise transport efficiency.
• Book international container collections in line with transit times and customer commitments.
• Verify freight invoices against agreed rates and challenge discrepancies.
• Act as the first point of contact with the 3PL warehouse for shipment queries.
• Liaise with UK Head Office, Procurement, Finance, Planning and global parent teams.

Required profile

• Proven experience in logistics, freight coordination or supply chain within a manufacturing or distribution environment.
• Strong understanding of domestic and international shipping processes.
• Experience preparing shipping documentation and coordinating with freight forwarders and carriers.
• Familiarity with customs procedures and export documentation is advantageous.
• Excellent organisational skills with the ability to manage multiple shipments and deadlines.
• Strong problem‑solving abilities and a proactive approach to issue resolution.

Required skills