Loss Prevention Partner

About the role

The John Lewis Partnership is recruiting a Loss Prevention Partner (LPP) for its Profit Protection team in Edinburgh. You will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage, patrol the shop floor to deter theft and monitor CCTV for signs of suspicious behaviour. The role is permanent, pays between £29,000 and £41,000, and involves varied hours of full-time work (37.5 hours a week) across seven days, including early starts, late finishes, evenings and weekends.

Key responsibilities

• Act as a point of contact for branch Profit Protection issues and escalate them as required.
• Mitigate the risk of malicious harm to Partners and customers.
• Manage shrinkage performance within budget and risk appetite, covering external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on minimising shrinkage and completing procedures correctly.
• De-escalate conflict situations professionally, and, when required, detain or ban individuals committing offences in the shop.
• Support investigations where required.

Required profile

• Must be 18 years or older.
• Work on a rota basis, including evenings and weekends.
• Previous loss prevention or customer-facing experience is desirable but not essential, as full training is given in the first few weeks.

Required skills

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Attention to detail and the ability to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

What we offer

• Night premium of £4.25 per hour for work between 22:00 and 06:00, and enhanced hours premium for existing Partners on such arrangements.
• Up to £200 towards certain tutored courses and a 25% discount at John Lewis and 20% at Waitrose after the 90-day Earning Membership period.
• Generous holiday provision, a pension scheme and life assurance.
• Clubs and societies, and flexible working options such as compressed hours, job sharing or shorter-hour contracts where possible.