Managed Services Administrator

About the role

Reporting to the Head of Services, the Managed Services Administrator ensures smooth operation of the Managed Services and customer support functions. The role blends customer service, operational coordination and continuous improvement, with a focus on automation and AI‑driven efficiency.

Key responsibilities

• Lead daily operational workflows, maintaining accuracy, consistency and efficiency.
• Manage data collection, validation and utilisation across multiple sources.
• Monitor service usage trends, flagging unusual patterns and escalating issues.
• Own consumables and supplies forecasting, supplier coordination and ordering optimisation.
• Support implementation and development of digital ordering and automation systems.
• Champion process improvement and automation initiatives.
• Handle customer calls professionally, ensuring swift resolution.
• Collaborate with internal teams and third‑party suppliers to sustain operational delivery.

Required profile

• Minimum 2 years experience in service administration, service desk or managed services.
• Excellent organisational, time‑management and attention‑to‑detail skills.
• Strong customer‑service focus with a professional telephone manner.
• Ability to prioritise multiple workloads while maintaining accuracy.
• Proactive, solution‑focused attitude and confidence challenging existing processes.
• Effective communication and interpersonal skills.
• Experience analysing data and identifying trends.

Required skills

• Microsoft Office
• Data analysis