Medical Secretary – Healthcare Administration

About the role

Medserv is seeking a proactive Medical Secretary to join its team in Haywards Heath. You will support consultant clients and ensure patients enjoy a seamless experience throughout their healthcare journey.

Key responsibilities

• Answer a high volume of calls from patients, consultants, hospital staff, and secretaries.
• Schedule and coordinate consultant clinics and manage appointment calendars.
• Process medical dictation, correspondence, and maintain accurate patient records in the Practice Management system.
• Handle patient and client enquiries, take payments, and support billing-related questions.
• Manage internal and external email communications and build strong relationships with consultants.
• Participate in weekly team meetings and continuous improvement initiatives.
• Assist with onboarding and training of new team members and contribute to additional projects as needed.

Required profile

• Experience in an administrative, customer service, reception, coordination, or office‑based role.
• Strong organisational abilities, with a focus on managing tasks, priorities, deadlines, and records.
• Excellent attention to detail for accurate data entry and document handling.
• Effective written and verbal communication skills.
• Professional experience communicating with customers, clients, patients, and other stakeholders.

Required skills

• Proficiency in handling telephone calls, emails, and customer enquiries.