Member Services & Support Officer

About the role

The Member Services & Support Officer will act as the first point of contact for credit union members, promoting active membership and ensuring high‑quality service across all communication channels.

Key responsibilities

• Promote active membership and encourage uptake of savings and loan products.
• Respond to member enquiries via post, telephone, email, website and mobile app.
• Ensure members feel valued and welcome in all interactions.
• Accurately enter and maintain member data in internal IT systems.
• Support the Operations Manager with administrative tasks and policy compliance.
• Contribute to a friendly, inclusive service environment.

Required profile

• Proven administrative or clerical experience.
• Strong customer‑service background.
• Excellent verbal and written communication in English.
• Good organisational and record‑keeping skills.
• Flexible attitude towards working hours and tasks.
• Ability to work both independently and as part of a team.

Required skills

• Microsoft Office (Word, Excel) proficiency.

What we offer

• Salary £31,449 per year (£15.92 per hour).
• Staff bonus scheme.
• Up to 6 % employer pension contribution.
• 38‑hour permanent contract with a 3‑month probation period.
• Opportunities for career progression within a growing credit union.