Merchant Operations Manager

About the role

Deliveroo is looking for a Merchant Operations Manager to join its London team. This is a hybrid role within the Partner Operations team of the UKI Operations department, focused on improving delivery operations for the largest and highest-volume restaurant and grocery partners across the UK and Ireland. The role covers partner launches, operational performance and collaboration with Product and Commercial teams.

Key responsibilities

• Diagnose, resolve and report on operational bottlenecks for high-volume partners, testing and scaling systematic solutions cross-functionally
• Work with Product teams so partner feedback is built into new features and rolled out across stakeholders
• Own operational readiness for expanding existing partners and launching new sites
• Attend partner Monthly and Quarterly Business Reviews, align KPIs and give commercial leads tools to improve site performance
• Lead strategic initiatives such as Back to Basics and Pay for Performance frameworks, building business cases with data

Required profile

• Proven stakeholder management and influence, with a track record of building relationships and gaining buy-in for strategic initiatives
• Experience managing complex, cross-functional projects in a structured way
• Ability to align operational performance with commercial strategy and negotiate with partners

Required skills

• Data-driven analytical skills: navigating complex data, finding operational insights and presenting clear business cases
• Proactive problem solving and diagnostic approach to operational gaps