Mortgage Administrator – Horsham

About the role

The Mortgage Administrator will provide dedicated support to a busy mortgage adviser team in Horsham. You will manage client cases from initiation to completion, ensuring deadlines and service standards are met while developing your technical knowledge of mortgage products.

Key responsibilities

• End‑to‑end case management for mortgage and protection applications.
• Act as the primary point of contact for clients, lenders and providers.
• Resolve client queries promptly and professionally.
• Assist with research and preparation of suitability letters (training provided).
• Collaborate closely with advisers to deliver a smooth, high‑quality client experience.

Required profile

• Previous experience in mortgage administration or a related financial support role.
• Ability to work in a fast‑paced, team‑oriented environment.
• Strong ownership and attention to detail.

Required skills

What we offer

• Salary £28,000 – £35,000 per year, dependent on experience.
• 23 days holiday plus bank holidays, increasing to 25 after service.
• Option to compress hours and finish early on Fridays.
• Company pension and death‑in‑service benefit.
• Modern Horsham office with free parking.
• Support towards CeMAP qualifications and progression to Mortgage & Protection Adviser.
• Potential career pathways into wealth planning and other business areas.