Mortgage Servicing Officer

About the role

The Mortgage Servicing Officer will support a small financial services organisation in Glasgow, handling administrative and operational tasks related to mortgage servicing. This part‑time, three‑month fixed‑term role is ideal for a detail‑oriented professional seeking experience in the mortgage sector.

Key responsibilities

• Maintain accurate mortgage servicing records and documentation.
• Process payments and update accounts promptly.
• Respond to customer inquiries with clear, professional assistance.
• Support compliance with regulatory and legal requirements.
• Coordinate with internal teams to ensure efficient workflow.
• Handle administrative duties such as correspondence and reporting.
• Identify and escalate any issues or discrepancies.
• Contribute to process improvements for operational efficiency.

Required profile

• Strong understanding of administrative and business support functions.
• Knowledge of the financial services industry, particularly mortgage operations.
• Excellent attention to detail and organisational abilities.
• Strong communication and customer‑service skills.
• Ability to work independently and as part of a team.

Required skills

What we offer

• Fixed‑term contract (3 days per week for 3 months).
• Opportunity to work in the financial services sector in Glasgow.
• Collaborative environment focused on professional growth.