Mortgage Underwriting Administrator

About the role

We are seeking a Mortgage Underwriting Administrator to join Newbury Building Society’s busy mortgage team in Newbury. Working 35 hours per week on a hybrid basis, you will support the end‑to‑end mortgage application process, ensuring smooth progression from submission to completion.

Key responsibilities

• Prepare received mortgage applications for underwriter assessment.
• Provide ongoing support to underwriters during and after assessments.
• Respond to queries from brokers, solicitors and customers via phone, email or secure messaging.
• Produce and dispatch mortgage offers to customers.
• Process returned signed offers and solicitor panel applications.

Required profile

• Experience working with internal or external customers to deliver high‑quality service.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, Outlook and Office 365.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Office 365

What we offer

• Generous holiday allowance and a contributory stakeholder pension scheme.
• Access to wellbeing programmes and a day off for your birthday.
• Two paid volunteering days per year and regular community involvement opportunities.
• Opportunities for career development and project involvement.