Network Engineer - Cloud Operations

About the role

Siemens Healthineers is looking for a Network Engineer to support its Managed Services global business. The role supports the operations, maintenance and refinement of public and private cloud environments and services, covering new and legacy applications, and works closely with Service, Operations, Product Management and Security. It reports to the Manager of Global Cloud Operations.

Key responsibilities

• Provide network operations and support for cloud solutions, including private, public and hybrid infrastructure and security.
• Assist with upgrading, installing and configuring cloud solutions, including monitoring, application access, security, Palo Alto Networks, Citrix NetScaler and Citrix ADC.
• Report on current infrastructure status and plan for future usage.
• Configure and support backbone connections over ExpressRoute (Azure), direct connections and VPN architecture.
• Maintain IP CIDR allocations and modify networks, subnets, VLANs and routes.
• Act on events from network monitoring tools and web application firewall alerts, troubleshoot issues and determine root causes.
• Resolve network outages and customer-impacting issues quickly, and contribute to project execution.
• Create and update documentation, including as-built diagrams, operating procedures and templates.
• Apply network updates and patches, plan network layouts and serve as a technical mentor.
• Escalate urgent support requests to vendors and telcos, and provide on-call support during EMEA business hours.

Required profile

• Degree in computer science or another engineering or technical discipline preferred, or equivalent (5-7 years of additional relevant experience may substitute).
• Hands-on experience with Palo Alto Networks firewalls (required) and with routers, switches, load balancers and firewalls such as Cisco, Juniper, Fortinet and Citrix NetScaler.
• Experience with highly available, business-critical infrastructure and applications, and with ticket handling.
• Clear communicator able to explain technical terms to business and customer stakeholders.

Required skills

• Palo Alto Networks certification (mandatory); Azure networking and ExpressRoute; strong telco/carrier networking experience.
• Routing and switching (OSPF, EIGRP, BGP, MPLS), VLANs, STP, NAT, CIDR and WAN/VPN (IPsec, SSL VPN, SD-WAN).
• Network performance analysis with tools such as Wireshark, tcpdump, iperf or SolarWinds.
• ITIL incident, problem and change processes, and Visio/Lucidchart diagramming.