Night Concierge - Luxury Apartment Complex

About the role

A luxury apartment complex in Wandsworth (SW18) with 433 exclusive apartments is recruiting a Night Concierge. The concierge is the first point of contact for residents, visitors and contractors, and works shifts of 4 days on and 4 days off between 19:00 and 07:00. The salary is up to £30,139 per year (£13.80 per hour); an SIA licence is desirable but not mandatory.

Key responsibilities

• Meet and greet residents, visitors and contractors courteously and professionally.
• Act as first point of call for telephone, intercom, email and face-to-face enquiries.
• Receive and log parcels and packages, and hand them over to residents or authorised third parties with ID or written authority.
• Log resident instructions and complaints (e.g. subletting, noise, pets) and forward them to the Building Manager.
• Register new residents, enter their details on the concierge database, and send welcome letters with login details.
• Programme door entry fobs and key cards, and set up telephone numbers on intercom panels.
• Arrange access for PMM contractors (HIU, sprinkler heads, window cleaning).
• Perform end-of-shift parcel and key audits, and weekly fire alarm, lift alarm and other regulatory tests.
• Be familiar with fire activation and evacuation procedures, and patrol the site, reporting hazards and fixing minor ones.
• Update handover notes and follow company policies on dress, health and safety and alcohol.

Required profile

• At least 2 years' residential concierge experience at a luxury establishment.
• Exceptional customer service, attention to detail and outstanding written and verbal communication.
• Enthusiastic, proactive and able to build trusting relationships with residents and colleagues.