Night Concierge (Luxury Residential)

About the role

The Night Concierge will be the first point of contact for residents, visitors and contractors at a new luxury residential site in central London. Working overnight, you will provide professional, solution‑oriented service and maintain the highest standards of presentation and security.

Key responsibilities

• Greet residents, visitors and contractors courteously and professionally.
• Handle all incoming telephone, intercom, email and face‑to‑face enquiries efficiently.
• Receive, log and distribute parcels, packages and keys, verifying identity where required.
• Record resident instructions in the concierge database and ensure written confirmation for verbal requests.
• Register new residents, enter their details into the system and email welcome information.
• Program door entry fobs, key cards and update intercom panels.
• Escalate resident complaints or lease breaches to the Building Manager.
• Assist with arranging access for contractors and perform end‑of‑shift parcel and key reconciliation.

Required profile

• Minimum two years of residential concierge experience in a luxury environment.
• Excellent written and verbal communication skills.
• Professional appearance and a proactive, positive attitude.
• Ability to build trusting relationships with residents, colleagues and service providers.

Required skills

• Proficiency with Microsoft Outlook for email and database management.