Night Manager – Luxury Residential, West London

About the role

An experienced Night Manager is sought for a luxury residential development in West London. The role suits someone from a premium residential, hotel or hospitality background who can lead overnight operations and deliver excellent resident service. It is permanent, paid £40,000-£44,000 depending on experience, with shifts of 4 days on / 4 days off, working nights from 7pm to 7am, and an immediate start.

Key responsibilities

• Deliver exceptional customer service to residents and visitors and act as the main point of contact during night hours
• Handle resident queries, complaints, incidents and emergencies professionally
• Lead and support the night concierge/front-of-house team, ensure smooth day-to-night handovers and monitor service standards
• Support rota management, absence cover and team coordination
• Conduct regular site inspections and patrols, monitor building presentation, cleanliness and security overnight, and respond to emergencies
• Liaise with contractors and emergency services and ensure compliance with health and safety procedures
• Complete incident reports, handover notes and operational logs, and report maintenance or operational issues to management

Required profile

• Experience in luxury residential, hotels or premium hospitality
• Previous team leadership or management experience
• Strong customer service and communication skills
• Calm, proactive and highly organised, able to handle operational issues independently
• Professional presentation and attention to detail
• Desirable: IOSH, security or residential property qualifications

What we offer

• Health cashback scheme and wellbeing support
• Group life insurance
• Annual salary reviews and career development
• Gym and retail discounts, Audible and Kindle library access
• Referral bonus scheme and additional annual leave for length of service