Night Porter – Hotel Front of House

About the role

The Night Porter ensures that guests receive prompt, professional service throughout the night while maintaining safety, security, and cleanliness across the hotel. Working closely with the Duty Manager and other night staff, you will be the face of the hotel after hours.

Key responsibilities

• Arrive on time in a clean, full uniform with name badge and professional appearance.
• Receive handover from daily porters, receptionists and the manager on duty.
• Perform regular security and fire checks (e.g., 12 am, 2 am, 4 am, 6 am) and log any irregularities.
• Check guests in and out efficiently, handling luggage promptly.
• Respond to guest enquiries and needs quickly and courteously.
• Process lounge and room‑service orders after 11 pm, keeping kitchen and food areas clean.
• Collect breakfast cards, deliver early breakfasts, and ensure room‑service standards.
• Cover bar service after staff leave, following cash and stock procedures.
• Execute night‑cleaning tasks, maintain public areas, premier lounge, reception desk, meeting rooms and bathrooms.
• Monitor fax machine and deliver messages to guests.
• Complete a detailed night‑shift report and hand over any incidents to the Duty Manager and day staff.

Required profile

• Professional appearance and well‑groomed presentation.
• Ability to work independently during night hours.
• Strong attention to detail for security, safety and cleanliness.
• Excellent communication skills for guest interaction.
• Reliability in handling cash, stock and reporting procedures.

Required skills

What we offer

• Opportunity to work in a dynamic hotel environment.
• Training on night‑audit and security procedures.
• Competitive hospitality benefits.