Night Resident Services Manager

About the role

The Night Resident Services Manager will lead the overnight operations of a residential community, ensuring a safe, welcoming environment for residents and guests. Working a 12‑hour night shift (20:00‑08:00) on a 4‑on‑4‑off roster, you will be the primary point of contact for all resident enquiries and service requests.

Key responsibilities

• Deliver exceptional customer service and act as the main liaison for residents and guests during night hours.
• Conduct security and maintenance inspections of vacant and occupied properties.
• Perform light concierge duties, including parcel collection and key management.
• Respond to prospective resident enquiries, arrange viewings, and support the leasing team.
• Organise and run resident engagement events and provide a tailored resident experience.
• Assist with move‑in and move‑out processes and familiarise new residents with the building.
• Report and track repair issues, providing regular updates to residents.
• Carry out interim inspections of occupied apartments to identify early maintenance needs.

Required profile

• Customer‑focused with strong communication skills.
• Detail‑oriented and able to work independently during night shifts.
• Comfortable handling confidential and sensitive information.
• Willingness to follow health and safety policies and procedures.

Required skills

What we offer

• Competitive salary between £33,000 and £37,000 per annum, dependent on experience.
• Full‑time permanent role with a clear shift pattern.
• Opportunity to work within a forward‑thinking residential development team.