Night Shift Air Import Operator

About the role

We are seeking an experienced Air Import Operator to join our Heathrow‑based team on a night shift (8 pm‑8 am). You will own import shipments from arrival through to final delivery, working closely with customers, airlines, warehouses and customs authorities.

Key responsibilities

• Manage air import shipments end‑to‑end, ensuring accurate file completion.
• Monitor and act on import‑related emails, providing timely updates.
• Complete customs import entries and maintain compliance with HMRC regulations.
• Prepare import quotations and process customer bookings.
• Produce collection and delivery documentation for transport movements.
• Liaise with customers, warehouses, transport providers and customs officials.
• Manage ERTS processes and monitor shipments throughout the import cycle.
• Calculate and apply storage charges where applicable.
• Ensure accurate costing, charging and invoicing of import files.
• Maintain records using internal freight forwarding systems.
• Support and mentor colleagues, sharing knowledge and assisting with training.
• Contribute ideas to improve operational efficiency and customer experience.

Required profile

• Previous experience in air freight imports.
• Good knowledge of customs procedures and import documentation.
• Experience completing customs entries using CDS or similar software.
• Strong organisational skills and ability to prioritise multiple shipments.
• Excellent communication and customer service abilities.
• High attention to detail and ability to work accurately under pressure.
• Good IT skills and experience with freight forwarding systems.
• Ability to work independently while contributing positively to a team.

Required skills

• CDS (customs declaration system)
• Freight forwarding systems

What we offer

• Competitive salary
• Supportive and collaborative team environment
• Opportunities for ongoing development and career progression
• Join a well‑established and growing freight forwarding business