Night Shift Area Service Manager – Heathrow

About the role

We are seeking a Night Shift Area Service Manager to join our Heathrow team, overseeing lift and escalator engineers. The role is primarily office‑based, supporting day‑to‑day management, planning and safety of engineering operations across Heathrow.

Key responsibilities

• Manage and support lift and escalator engineers.
• Coordinate day‑to‑day engineering activities and workload.
• Support engineer performance, development and wellbeing.
• Ensure jobs are completed safely, efficiently and on time.
• Monitor operational performance and respond to issues.
• Work closely with customers and internal teams.
• Support planning, resources and priorities across the operation.
• Promote a strong safety culture and lead by example.

Required profile

• Experience managing or supervising engineering/technical teams.
• Confidence handling day‑to‑day operational challenges.
• Strong communication and organisational skills.
• Ability to prioritise effectively in a busy environment.
• Proactive, can‑do approach.
• Comfortable working with diverse stakeholders.
• Understanding of safety, quality and customer service importance.
• Lift, escalator or similar engineering industry experience beneficial.