Office Administrator & Customer Service Specialist

About the role

The Workplace Experience Specialist role blends office administration with front‑of‑house customer service. You will be the first point of contact for visitors and staff, ensuring a smooth, professional experience across reception, meeting rooms, events and daily floor operations.

Key responsibilities

• Greet guests and staff warmly, manage reception duties and provide concierge‑style information.
• Coordinate visitor access, security protocols and contractor entry in partnership with the Workplace Experience Manager.
• Handle meeting‑room and event‑space bookings, create seating plans and support event set‑up.
• Perform regular checks of reception areas, lounges, lobby and cloakrooms, reporting and resolving any faults.
• Maintain documentation, logistics and information management for the office.
• Support internal practice areas and build relationships with service partners.

Required profile

Required skills